Cleo Support

App Issues

Having trouble with the app? Email us with details about the issue.

Account Problems

Need help with sign-in or account issues? Send us an email.

Feature Requests

Have ideas for new features? We'd love to hear them.

Frequently Asked Questions

How do I set up Screen Time permissions?

To use Cleo's app blocking features, you need to grant Screen Time permissions:

Go to Settings → Screen Time
Tap "Content & Privacy Restrictions"
Enable restrictions and set a passcode
Return to Cleo and follow the setup prompts

Why do I need to sign in?

Sign-in allows us to:

Sync your app groups and settings across devices
Provide personalized recommendations
Track your focus session history
Ensure your data is backed up and secure

How do I create a focus session?

Creating a focus session is easy:

Tap the Focus tab in the main app
Select apps to block during your session
Choose your focus duration
Set your focus context (Work, Study, etc.)
Tap "Start Session" and stay focused!

What do the statistics show?

The Stats tab shows:

Total focus time across all sessions
Most blocked apps
Focus session completion rate
Daily and weekly focus trends
Your most productive times

Can I use Cleo on multiple devices?

Yes! Cleo syncs your data across devices using your account. Your app groups, settings, and focus history are available on any device where you're signed in.

How do I reset my data?

To reset your Cleo data:

Go to Settings in the app
Tap "Reset All Settings"
Confirm the reset
Your app groups, sessions, and settings will be cleared

Note: This action cannot be undone.